Whether you are brand new to 1806 or a regular player with something specific on your mind, this FAQ page covers the most common questions about registration, deposits, withdrawals, bonuses, the mobile app, and responsible gaming. Find your answer quickly below and get back to playing.
Getting started at 1806 takes only a few minutes for Filipino players. The questions below cover everything from signing up for the first time to verifying your identity and managing your personal details.
Creating a 1806 account is completely free and takes under three minutes for most Filipino players. Head to the Register page, fill in your mobile number or email address, choose a strong password, and agree to the Terms and Conditions. A verification code will be sent to your registered Philippine mobile number to confirm your identity. Once you enter that code, your account is immediately active and ready for your first deposit. You must be at least 21 years old and located in the Philippines to register. If you run into any issues during sign-up, our support team is available around the clock to assist you.
1806 follows Philippine regulatory requirements and may ask you to verify your identity before processing larger withdrawals. Accepted documents include a valid Philippine government-issued ID such as a PhilSys national ID, driver's licence, passport, SSS card, or UMID. You will typically need to upload a clear photo of the front and back of your chosen ID, along with a selfie for liveness verification. The review process usually completes within one to two business days. Submitting complete and legible documents speeds up the process considerably. All uploaded documents are handled securely and are only used for identity verification purposes in line with our Privacy Policy.
No, each player in the Philippines is permitted to hold only one active account with 1806 at any time. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts. If you believe you have accidentally created a duplicate, please contact our support team immediately so it can be resolved without any impact on your primary account. If you have lost access to your original account, the password reset or account recovery process is the correct path to regain entry. Operating a single account ensures fair participation in all promotions, bonuses, and VIP rewards available at 1806.
You can update most personal details such as your email address, mobile number, and communication preferences directly from the Account Settings section after signing in. Changes to sensitive information like your registered name or date of birth may require additional identity verification before they take effect, as these fields are tied to your regulatory profile. To update a phone number, a verification code will be sent to both your old and new numbers to confirm the change. If you need help updating details that are locked for editing, reach out to the 1806 support team and they will guide you through the process. Keeping your contact information current ensures you receive important account notifications and can complete withdrawals without delays.
Managing your money at 1806 is designed to be fast and straightforward for players across the Philippines. The questions below address the most common concerns about funding your account and cashing out your winnings in Philippine pesos.
1806 supports a range of payment options commonly used by players in the Philippines, including GCash, Maya (formerly PayMaya), bank transfers via InstaPay and PESONet, and select prepaid voucher methods. All transactions are processed in Philippine pesos (PHP), so there is no need to worry about currency conversion fees. The available payment methods are displayed on the deposit and withdrawal pages when you are signed in to your account. We regularly review and add new payment options based on what Filipino players find most convenient. If your preferred method is not currently listed, contact our support team and they can advise on the closest available alternative.
Most withdrawal requests at 1806 are processed within one to three business days depending on the payment method you selected and whether your account has completed full identity verification. GCash and Maya withdrawals are typically the fastest, often arriving within a few hours of approval during business hours. Bank transfer withdrawals via InstaPay may take up to one business day to reflect in your account after processing. Withdrawals submitted over weekends or on Philippine public holidays may experience a slight delay but will be prioritised on the next available processing day. Making sure your account is fully verified before you submit a withdrawal is the single most effective way to avoid unnecessary delays. If your withdrawal has not arrived within the expected timeframe, contact our support team with your transaction reference number for a quick status update.
Yes, 1806 sets minimum transaction amounts to ensure efficient processing for all Filipino players. The minimum deposit amount and minimum withdrawal threshold are displayed on the cashier page when you are logged in, and these may vary slightly depending on the payment method you choose. Depositing at or above the minimum keeps your account in good standing and qualifies your balance for bonus offers where applicable. For withdrawals, any active bonus wagering requirements must be met before the withdrawal can be processed. If you are unsure whether your balance is eligible for withdrawal, the account dashboard will clearly show your available versus pending balance at all times.
In most cases, deposits at 1806 are credited to your account within minutes of the payment being confirmed by your bank or e-wallet provider. If your deposit has not appeared after 30 minutes, first check that the transaction was successfully debited from your GCash, Maya, or bank account by reviewing your transaction history within that app or portal. If the deduction occurred on your payment provider's side but the funds have not appeared at 1806, please contact our support team immediately and provide your transaction reference number, amount, payment method, and the approximate time of the transaction. Our team can trace the deposit and manually credit your account once the payment is confirmed. Do not attempt a second deposit for the same amount before checking with support, as this can create confusion in the reconciliation process.
1806 offers a range of promotions designed specifically for players in the Philippines. The answers below explain how bonuses work, what wagering requirements mean in practice, and how the VIP programme rewards loyal members.
The 1806 welcome bonus is automatically credited to new accounts after the first qualifying deposit meets the minimum threshold stated on the Bonus page. You do not need to enter a promo code — simply register, make your first deposit, and the bonus funds will appear in your bonus balance shortly after the deposit is confirmed. The welcome bonus comes with wagering requirements that must be completed before any bonus-derived winnings can be withdrawn, and the specific multiplier and eligible games are detailed in the full bonus terms. Taking a moment to read those terms before playing ensures you always know exactly where you stand. If your welcome bonus did not appear after your first deposit, contact support with your deposit receipt and they will investigate promptly.
A wagering requirement means you need to place bets totalling a certain multiple of your bonus amount before the winnings derived from that bonus can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a cumulative ₱10,000 in eligible bets before the bonus clears. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games and sports bets may contribute a lower percentage as stated in the individual bonus terms. Your wagering progress is always visible in the Bonuses section of your account dashboard so you can track how close you are to clearing a promotion. Bonuses that are not used or cleared within the stated validity period will expire automatically and the associated balance will be removed.
The 1806 VIP programme rewards loyal Filipino players with escalating benefits across multiple tiers, from entry-level membership all the way to elite status. Points are earned automatically as you play eligible games, and accumulating enough points moves you to the next tier. Higher VIP tiers unlock perks such as faster withdrawal processing, higher deposit limits, exclusive reload bonuses, a dedicated account manager, and invitations to special events. Your current VIP level and progress toward the next tier are visible at any time from the VIP page. Points are recalculated periodically so staying active is the best way to maintain or advance your tier. The full breakdown of tier requirements and rewards is available on the VIP page.
Yes, 1806 respects that some players prefer to play without promotional funds attached to their deposits. You can opt out of automatic bonus crediting by adjusting your bonus preferences in the Account Settings section or by notifying the support team before making a deposit. Playing without bonuses means your full deposit balance is immediately available for withdrawal once you meet the identity verification requirements, with no wagering conditions applied. If you change your mind later and would like to re-enrol in promotions, you can do so at any time. Responsible gaming preferences, including deposit limits and self-exclusion options, are always available independently of your bonus preferences through the Responsible Gaming page.
1806 is built mobile-first for Filipino players on the go. Whether you are troubleshooting the app, looking for a specific game, or dealing with a technical hiccup, the answers below should get you sorted quickly.
The 1806 mobile app is available for both Android and iOS devices and can be downloaded directly from the App page on this website. Android users can download the APK file directly and install it with one tap after allowing installation from unknown sources in their device settings — a standard step for apps distributed outside the Google Play Store. iOS users can access the app via the Safari browser on their iPhone or iPad and add it to their home screen for a near-native experience. The app is optimised for Philippine mobile networks including Smart, Globe, and DITO, so it loads quickly even on standard data connections. Installation takes under a minute and your existing account credentials work immediately in the app. Check the App page for the latest version and system requirements.
1806 offers a broad games library covering slots, live casino, table games, sports betting, and jackpot titles, all accessible from mobile or desktop anywhere in the Philippines. The slots section includes classic three-reel titles, video slots with bonus rounds, and progressive jackpot machines with growing prize pools. The live casino features real dealers streaming in real time for games such as baccarat, blackjack, roulette, and Filipino-favourite game shows. Sports betting covers major Philippine and international leagues including the PBA, NBA, football, boxing, and esports. The Jackpot page lists current prize pools for the biggest progressive games. New titles are added regularly, so there is always something fresh to explore in the full Games section.
If a game fails to load or freezes during play, the first step is to check your internet connection — a stable Wi-Fi or mobile data connection of at least 3G is recommended for uninterrupted gaming. Clearing your browser cache or restarting the 1806 app usually resolves most display and loading issues quickly. Make sure your browser or app is updated to the latest version, as outdated versions can cause compatibility problems with newer game content. If the issue persists on a specific game, it may be undergoing brief maintenance by the game provider — checking back after a few minutes often resolves it. For persistent technical problems, contact the support team and include the game name, your device model, operating system version, and a description of the issue so it can be investigated efficiently.
Yes, protecting the data of our Filipino players is a top priority at 1806. All connections between your device and our servers are secured with TLS encryption, the same standard used by major banks, ensuring your login credentials and payment information are never transmitted in plain text. Financial transactions are processed through verified payment partners operating under Philippine financial regulations. We store only the minimum personal data necessary for account management and regulatory compliance, and we never sell your information to third parties. Full details of how your data is collected, used, and protected are available in our Privacy Policy. You can also enable two-factor authentication from your account security settings for an additional layer of protection.
1806 is committed to providing a safe and enjoyable environment for all players in the Philippines. The tools below put you in control of your gaming activity, and our team is here to help if you ever need support.
You can set daily, weekly, or monthly deposit limits on your 1806 account at any time through Account Settings. Once a limit is set, it takes effect immediately and cannot be increased until a cooling-off period has passed, helping you stay in control of your spending. Decreasing a limit takes effect right away, while requests to raise a limit are subject to a mandatory waiting period for your protection. Setting realistic limits from the start is one of the most effective responsible gaming habits you can develop as a player.
If you feel you need a short break, 1806 offers a time-out option that temporarily suspends your account for a period you choose — from 24 hours up to several weeks. During a time-out, you will not be able to log in or place any bets, and you will not receive promotional communications. This is a voluntary and reversible option designed for moments when you want a pause without committing to a longer exclusion. Visit the Responsible Gaming page for step-by-step instructions on activating a time-out.
For players who feel they need a longer or permanent break, 1806 provides a self-exclusion tool that closes your account for a minimum of six months or permanently. Once self-exclusion is activated, it cannot be reversed during the exclusion period, and any remaining real-money balance will be returned to your registered payment method. We also strongly encourage players seeking support to reach out to the Philippine Amusement and Gaming Corporation (PAGCOR) helpline or other local problem gambling support organisations. Your wellbeing always comes before any gaming activity at 1806.
If you did not find the answer you were looking for above, our support team is available 24 hours a day, seven days a week for players across the Philippines. You can also create a free account right now and explore 1806 for yourself.